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Membership Terms and Condition

Membership of the Institute of World Hospitality Management is available to every bona fide company which has an involvement with the Carrier and Reseller side of the Hospitality industry. 

Membership shows that the members understand and honour their responsibility to their Clients, guests, suppliers and the general public to provide service at fair rates, with clarity in terms and conditions, to conduct business ethically and with integrity.

When joining the members of the Institute of World Hospitality Management abide by the following agreement and empower the Institute of World Hospitality Management Board of Directors to act upon and enforce the following:

• Members’ advertising and promotional materials will be clear and will not intentionally deceive or misrepresent their company products and services as actually provided.

• Members will ensure that they are fair and honest in comments regarding competitors and do not make insinuations, accusations, or incorrect implications on a competitor’s service to gain an unfair competitive advantage.

• Members will take actions to ensure that representations made on behalf of their company by employees or agents are accurate and to prohibit false representations being made on their behalf.

• Members will comply with their regulatory obligations and cooperate fully with all regulatory agencies.

• Members will supply accurate and timely billing and customer service and deal with  enquiries and any complaints honestly and fairly.

• Members will ensure timely payment for services rendered by underlying suppliers in accordance with the agreements and/or tariffs between themselves and their suppliers.

• Members will not falsify orders for service provision without customer authorisation.

Membership is on a calendar year basis, unless where a 12 month membership period is pre agreed. Each application received is put for approval to the executive administration. An electronic application shall be deemed to be equal to a  signature. Should no cause be known to reject the membership, membership will be granted and an invoice and letter of confirmation of membership will be sent together with a certificate of membership. 

Payment is due by return.

Membership is continual. Subscriptions are charged on a calendar year basis until Members no longer wish to be able to take advantage of the services of the Institute of World Hospitality Management and  cancel their membership no later than 60 days before the end the calendar year or membership dues will be applicable on the following 1st January. 
Cancellation of membership need not be in writing but proof of cancellation should be kept so is advisable. All usage of Institute of World Hospitality Management member logos, member directories, manuals ( if provided) etc. must cease to be used.

Click on the membership application form tab to join online or the back to contents button to read about our exciting activities. You also have the opportunity to check out our consultancy service and follow some useful links to other Hospitality resources.

THIS MONTH'S CAMPAIGN:
Combat Fraud in your establishment  with Us and our Global Partners